FAQ

1.What's your advantage?

A）Provide one-stop shopping experience for tufting enthusiast.

B）Ensure that wholesale products are priced competitively.

C）Shipping costs are the same for products weighing up to 21kg, buy more, save more.

PS, how do i know the product weight?

In the transportation industry, products have both actual weight and volumetric weight. The greater of these is used as the chargeable weight. Here is the chargeable weight for your reference. For more information, please contact customer service.

2.Where are you shipping?

The products can be shipped to Germany, USA, CA and UK at present.

If you are in other markets, and want to purchase our products, please contact us separetely and we will try to make a solution for you.

3.Can i get free shipping?

No. As wholesalers, we offer extremely low factory prices; shipping costs are calculated separately.

4.Does the price include tax?

No,the price don't include tax.
UK and Germany need 20% VAT when check out according to local laws.
While those in the USA do not need at present because the tax threshold has not been reached . 
If you need an invoice, please feel free to contact us.

5.What's the main products of you?

The main products is primary tufting cloth and non skid rug backing. 

6.What's your guarantee?

To encourage purchases, we offer a 30-day return policy, so you can have no worries. For details, you can visit the refund policy page.

7.How do I contact for service?

Please send email to service@bojuzhi.com, normally our team will reply it within 24 hours and solve problems for you. For details, please see contact information page.